SIZE CHARTS

Our clothes are designed to the following measurements. Please use these measurements, and not the child’s age to determine the correct size.

PAYMENT
   • Visa
   • Mastercard
   • American Express
   • Paypal

All payments are processed through a secure SSL gateway.

ORDER TRACKING

You will receive an order confirmation via email once we have received your order. You will also receive a shipping confirmation via UPS QUANTUMVIEW once your order has been shipped.

SHIPPING

Orders are processed and shipped within 48 hours of order placement. While we make every effort to ensure that all items listed are available, occasionally an item you selected may be out of stock. If this is the case, you will be notified within 24 hours.

Delivery time depends on the shipping method selected at checkout. Standard UPS Ground delivery takes up to 6 days once shipped, depending on the distance required. Overnight and Second-Day delivery options are available at checkout.

RETURNS FOR ITEMS PURCHASED FROM A RETAILER OTHER THAN NEIGECLOTHING.COM
If you purchased your items from one of our retail partners, please contact the retailer directly for their return policy. We cannot accept returns for items purchased from one of our retail partners.

RETURNS FOR ITEMS PURCHASED AT NEIGECLOTHING.COM

We want you to be fully satisfied with every item you purchase from neigeclothing.com. We accept returns within 14 days of receipt under the following conditions:

All articles must be in saleable condition. We will only accept returns for items that have not been worn, altered, or washed. Items must have all original tags and packaging. We reserve the right to refuse credit if the items do not meet the above criteria.

Please note the reason for the return on the packing slip that was included in your shipment. Please place the original packing slip and merchandise in a secure package. We recommend that you keep a copy of the packing slip for your records.

Please send the return to:

Neigeclothing.com Returns
1701 East Edinger Avenue
Suite A9
Santa Ana, CA 92705

You are responsible for the cost of returning items to us. For your protection, we recommend using a traceable method of shipping for your return.

Once we receive the original items and approve the return, we will credit you for the amount of the merchandise only. Shipping and handling charges are non-refundable. Credit will be issued in the original form of payment for up to 21 days from the date of purchase. No returns, exchanges, or credit will be authorized after 21 days from the date of purchase.

We cannot automatically process exchanges at this time. To exchange an item, please return the original item per the above instructions, and place a new order at www.neigeclothing.com. If you are exchanging merchandise for another item, you are responsible for the cost of returning it to us. Please note that shipping fees will also apply to your replacement merchandise.

SALE ITEMS ARE NOT RETURNABLE

Please note that anything bought on sale is final and may not be returned.

GIFT RETURNS

Returns of gift items will be credited back in the original form of payment to the person who placed the gift order.

DAMAGES DURING SHIPPING

If your item appears to have been damaged during shipping, please contact us immediately at orders@neigeclothing.com. Claims must be made within 7 days of receipt of goods. Please retain all packaging for inspection.

OUR MISTAKE

In the event that we sent you an incorrect item, please contact us immediately at orders@neigeclothing.com. We apologize for any inconvenience and will contact you within 24 hours to arrange for an exchange or return at our expense.